Park Vendor Review surveyed more than 3,000 RVers from across the United States and Canada, asking them what small touches are particularly meaningful to them as campground guests. Here are 16 suggestions that appeared again and again in responses, along with some direct quotes from respondents.

What’s the big takeaway? You don’t have to have multi-million dollar water slides or gourmet onsite restaurants to surprise and delight your campground guests. Most of them are thrilled with amazing, friendly customer service and the small touches that make a campground experience feel special. 

1. Deliver firewood to guests at their campsites.

“What’s one of my favorite things I’ve ever seen? A golf cart driving around during dinner hours offering bundles of firewood for sale. I would love to see that at every campground. So thoughtful.”

2. If there is a body of water, post clear instructions on how guests can access the water without going through people’s campsites.

3. Pick up garbage daily at the campsite instead of asking guests to take their garbage to a community dumpster.

“I know a lot of KOAs do this, but I wish it were a more common offering elsewhere.”

4. Maintain healthy trees, and regularly trim branches.

“We had a branch pierce our awning in the middle of the night. We are always looking at the trees around our campsite when we pull in now!”

5. Offer local specialties in the camp store–from local coffee roasters to artisan products. 

“One of the nicest parks I stayed at had good coffee and local pastries for sale on the weekend.”

6. Provide all the necessary campground details–including WiFi passwords, cable channels, and check-out information– in a well-organized packet.

“I hate having to find out store hours and Wifi information on my own like it’s a scavenger hunt.”

7. Have a friendly, visible presence of camp hosts, owners, and managers.

“If it’s a smaller, family-style campground, I think it’s a nice touch when owners go around and introduce themselves. Some people like to keep to themselves, but I like the friendly conversation.”

“I think having someone visual and friendly is a big deal. Then they are aware of issues and people know they are approachable if needed”

8. Provide dog waste bags around the campground, so no one ‘forgets’ to pick up after their pet.

9. Offer brochures of local activities, attractions, and hikes in the camp store or registration center.

10. Enforce the quiet hours and light ordinances for all campers.

11. Offer help backing into sites at check in, or offer guests an escort to their site.

12. Clean the firepits between guests and clear all debris from the site.

“We stayed at a campground where they not only cleaned the fire pit after the guests vacated but they also raked the site to remove gum wrappers or other traces of garbage.”

13. Text guests all the necessary information before and during their stay.

“I stayed at a campground where I was texted my site information before check in, given a link to order wood for delivery, and given a contact number for any questions. It was so convenient.”

14. Give guests a list of food places that will deliver to the campground.

15. Provide plenty of hooks and shelves in bathhouses.

“Please for the love of everything holy, more hooks and benches and shelves in the shower stalls!”

16. Offer local food trucks on site for campers. 

“Bring in food trucks! It’s a win/win–no cost for the campground and we love having great local options for a takeout dinner.”

Help us expand this list! What small touches does your campground offer that guests love and rave about in reviews?