Forgot Password

Don't worry if you've forgotten your password. We've got you covered. Enter your email, and we'll guide you through the steps to reset it securely.

email sent

Check email for reset link

An email has been sent to the email address that you‘ve provided. Check your email, and click the reset link provided.


Welcome to Park Vendor Review

Login with

Don‘t have an account?Sign Up as a Park UserorSign Up as a Vendor

PodcastsCampground Concierge Service with Kat Berta of the Brattleboro North KOA Journey

Campground Concierge Service with Kat Berta of the Brattleboro North KOA Journey

February 19, 2024

Our guest on this episode of Campground Confidential is Kathryn Berta, owner--along with her husband Alan--of the Brattleboro North KOA Journey in East Dummerston, Vermont. 

Thumbnail for Episode four of Campground Confidential with Kat Berta of the North Brattleboro KOA Journey

The Brattleboro North KOA Journey

This is a gem of a campground that I've personally visited quite a few times over the last decade. Kat and Alan purchased the property in 2019, while she was still in her late 20s. She takes a fresh approach to earned media placements, including being interviewed by Readers Digest about camping mistakes she witnesses at her own campground and giving advice to new campers about ways to avoid these faux pas. Kat feels strongly about providing an amazing customer experience, offering concierge-like services to her guests. And we’ll talk specifically about these strategies in this episode. 

Kat is going into her sixth year of campground ownership, but we return to the beginning of the story and discuss the purchase of the campground and the challenges of the first year.


Kat emphasizes the importance of providing customized experiences for guests and shares her advice for new campground owners. The Brattleboro North KOA Journey provides what Kat calls "one-pagers" which provide detailed information for exploring hidden gems and local treasures. Kat has found that these trip guides actually help people find the campground via SEO when they are planning their trips to the Vermont area. You can find examples like the Covered Bridge tour on the Brattleboro North KOA Journey campground blog. The conversation concludes with a discussion on dealing with negative reviews and a controversial campground rule.


Throughout this conversation with Kat, one thing was abundantly obvious--she places the customer experience at the center of her decisions as a campground owner. This effort has resonated with guests, as is evident in the number of 5-star campground reviews that praise the owners and the friendly staff. 


  • Providing customized experiences and unique amenities can attract and retain guests.
  • Working with a broker can provide valuable insights and guidance when purchasing a campground.
  • Staying up-to-date with camping trends, such as electric vehicles and multi-generational camping, can help attract a diverse range of guests.
  • Dealing with negative reviews and implementing controversial campground rules can be part of the job, but it's important to focus on the positive experiences and feedback from guests.

Episode Chapters

00:00 Introduction to Kat Berta 
01:06 North Brattleboro KOA Journey Overview
02:59 KOA Branding and Amenities
07:02 Becoming a Campground Owner
09:42 Challenges and Lessons Learned
12:39 Working with a Broker
17:58 Owning a Campground and Still RVing
20:21 Trends in Camping
23:28 Providing Customized Experiences
29:40 Advice for New Campground Owners
30:52 Dynamic Pricing
32:36 Dealing with Negative Reviews
33:01 Controversial Campground Rule
It seems like your account hasn't been approved for this action just yet. We're working diligently to review and process approvals. Thank you for your patience and understanding!

The largest and most trusted source for RV park and campground vendor listings. Research, compare, and select vendors using our RFP platform.


Social Media

Park Vendor Review All rights reserved 2024
We‘ve noticed that there may be some missing information. Would you please take a moment to provide the necessary details?

Talk to an expert Park advisor for free

  •     Save time by telling us some details
  •     Every property is different
  •     Get a quote fast

Search for the category you would like more advice on:

Number of Sites

Tell us more about your property and our advisor will help you find the best for your needs.

How we will use your information?

  • Connect you with a real person

  • Pass your details to this vendor

  • Get you a quote quickly!

We don't share your info outside of the Park Vendor Review network and the vendors we work with.


By clicking the button above, I agree to the User Terms and Privacy Policy. I understand PVR will contact vendors on my behalf and will share my information and vendors will reach out to me via email, call or text.

Thank you! Your form has been submitted.

An advisor will be in touch soon.

What to expect now from Park Vendor Review?

  • Representatives from this vendor category will reach out to you to discuss: 
    • Your business needs
    • Your budget
    • Your timeline
  • You can expect to receive a call, text or email with more information.

is trusted by RV Parks and Campgrounds worldwide

Want to know which Reservation System is best for your park?

Download our Reservation System Buyer's Guide for FREE!